Trust Wallet Recovery Service

Trust Wallet is a multi-chain mobile wallet. The recovery phrase is the main backup; a previously configured encrypted cloud backup can also restore access. Trust Wallet support cannot retrieve or reset the phrase for you.

What you are actually dealing with

• Recovery phrase: 12 words by default, 24 supported (BIP39). This is the backup.
• Passcode/PIN: protects the app on your device; it is separate from the recovery phrase and cloud-backup encryption password. Before reinstalling, confirm that you have a usable backup.
• Encrypted cloud backup (if configured beforehand): restoration requires the original Google Drive or iCloud account and the encryption password chosen for that backup. This is separate from the password for your cloud account.
• Missing coins after restore: assets live per network; after restoring, each network (Ethereum, BNB Chain, etc.) must be active, and some coins need to be re-added or the correct derivation checked.

When professional recovery is the right call

• Several words are missing, unreadable or in the wrong order. A partial phrase can provide enough information for a structured search, even though Trust Wallet support cannot retrieve the original phrase.
• A restored wallet shows a balance that does not appear across the expected networks and accounts.
• The phrase exists but is uncertain enough that a systematic search is safer than guessing.

What is impossible

• No recovery words, accessible app, usable encrypted cloud backup or other copy of the keys: there is no key material from which to restore access.
• Funds already sent to an attacker: transactions cannot be reversed.

Practical notes

• Never enter a Trust Wallet phrase into a website or "verification" tool.
• The passcode is not a backup; the phrase is.

Passcode vs recovery phrase

Trust Wallet’s passcode locks the local app; it does not recreate the wallet’s keys. A fresh installation needs a usable recovery phrase or a previously configured encrypted cloud backup. After restoration, check the original accounts and networks. Without a backup, preserve any installation that may still provide access.